FNB incompetence

i have taken a FNB petro card from fnb when i have tried to use it it does not work. i then called in where i have been transferred from one call center to another and no one has a clue which is the right department i have been to Cheque card departments ,credit card,authorization,general inquiries i had been on the calls for more than 2 hours and still cannot find the department. i went on and requested the FNB petro card to call back where they did and told me they will get credit card to call. this is ridiculous it seems that people don't know there own departments.

the worst is when i was transferred to Credit card department i will not mention her name which i do have it was more like there was no effort to help and i am wrong.she transferred me to AA emergency assistance .

real incompetence