FNB Incompetence

In Dec 18 I lodged a dispute with FNB in regard to a failed transaction online where a hold was placed on an amount on my card. I identified the transaction and the amount. FNB wealth card investigations failed to read the form correctly and have reversed a legitimate transaction to my account. I have made FNB aware of this fault of their on numerous occasions by email and calls. Yet they still can’t correct two months later. The vendor is now harassing me for payment of the service that was provided and initially paid for which fnb reversed incorrectly. Two months later and fnb have yet to correct or even attend to their error. Shocking service. Do not pay for private or wealth services with FNB as it’s worth nothing. Simply stay on the lowest level of account. Incompetence at its best.