FNB Incompetence

I had an international application pending payment and FNB decided to cancel and re-issue my card without consent. The new card wouldn't have made it in time, so after a long discussion with an *********** staff member who said they have no idea how to fix it, I asked if they have a account similar to mine that I can open a new account with the same features and costs. The *********** staff member said yes, suggested the "Easy Account" and ensured me that there were ABSOLUTELY NO ACCOUNT FEES tied to the new extra account. So I went ahead and openend the account, but now FNB is essentially *****ing R58 every month for account fees when I was told there were no fees prior to opening it. If I was going to get an account that had fees, I'd have been on the platinum account for years now!

FNB, you're wasting my time and *****ing my money. I want this ********* nonsense reimbursed or the *********** fool of a staff member fired, preferable both!