1 reviews | Active since Aug 2018
FNB Incompetence
As a premiere FNB client, one would expect that if you speak to FNB about a problem from their side, they would jump to correct their mistake! Not FNB, 3 months later and 20 phone calls on their premiere phone line and I am still waiting for any action or call back that was promised to me by their very competent staff. I wonder why people still bank with them? I am moving my accounts as soon as possible!!
Good day Theodore Kruger,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Theodore Kruger,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)