FNB Incompetence

This is my second complaint against FNB for not providing the service i pay for.

A few months ago all my accounts was blocked as i reported *****. i was asked to go in to the branch to unblock same which i did and had to take off for.

several days after i found that my savings pocket was never unblocked and was advised i needed to go back to the branch again to unblock same.

today i attempted to make an ebucks purchase to find that that account is blocked too and i need to take off and go to the Branch AGAIN to unblock same.

i called in to the ***** division and after 45minutes of consultants Rifilwe khumalo from the ***** department(supervisor) was able to assist me and advised the hold was removed.

Several consultants asked me why i didnt advise fnb to remove the hold from my account. Why must i advise you and tell you how to do your job?

If this is the level of service i get why do i pay all these fees? As a client that makes use of your banking and mobile network i am not very pleased with the level of service i have received.