FNB incompetence

<p>I cannot comprehend how FNB cannot open a business account. I submitted an application on 11 August for a business account and provided all the requested FICA/KYC docs. To this day (over a month later) the account has not been opened. I received a call last week from FNB for verification purposes and because I was unable to answer all the questions correctly, was told that I had failed the verification process and would need to go into a bank to activate the account. I went into the FNB Fourways branch on Saturday (10 August) and was assisted by Ephraim Rampheri who captured the necessary contact details, took fingerprints and submitted all the documents I had ********** Today I received a call from FNB for verification purposes and was told this was needed as the consultant at the branch had not captured all the necessary information?! What completely boggles my mind is how everyone at FNB who I have dealt with keeps giving me conflicting information?! (Listen to the recorded calls!) If I had known that the online process was useless I would have just gone into a branch and attempted to open an account there. What frustrates me even more is the endless verification when FNB already has all the FICA docs, company registration certificate, KYC forms and have taken fingerprints etc. What more verification needs to be done?! I am really frustrated by the questions that are asked for verification purposes (such as previous work numbers, previous residential addresses) because they have nothing to do with the business account being opened. These questions are really useless and are based on ITC information which is outdated, incomplete and at times completley incorrect! What risk are you trying to address as you have my FICA, KYC, fingerprints, email, cellphone number?! Do you need a blood sample to prove that I am who I am?! You have really proved that it's better that I open an account elsewhere as the time and effort that I have spent trying to comply with your cumbersome procedures is completely not worth it. Terrible and most disappointing client experience. FNB - How can we NOT help you. </p>