FNB Incompetant FICA department

I opened an account with FNB for my son on 31 Aug 2021, since then i have sent several emails and made several calls to FNB to activate the hold on this account but they ask for the same documents over and over again. Then i resent one last time the declaration form on 6th Sept 2021 they uplifted the hold but now i see its back on the account being 21st Sep 2021 with no notice given via phone, email or telephone. They make me email documents over and over again to their KYC, EDD amd ICKLOW addresses and sat over 2hrs on the line with them and still no answer being transfered from 1 dept to the next. Its ridiculous and FNB should close their doors if they cant afford efficient staff. I rather take my business to Standard bank who at least have the decency to call back. If this is not resolved in the next day I will have to take it to the media.