FNB INCOMPETANCE ON ANOTHER LEVEL, 7 MONTHS IN A ROW!!!!

Seems the only way to get a response from FNB is to use Hello Peter so once again, the same bs story every dam month end.... FNB CAN YOU PLEASE REFUND ME MY MONEY!!!! How hard is it for FNB to get its processes in place?????? Credit life was app**** for in October 2020 and approved for 12 months yet every f***** month FNB takes the debit orders, we have to wait 72 hours which ends up being 7 days for a refund, endless hours on hold and not to mention unnecessary bank charges which are never refunded by FNB for your incompetence. Once again the debit order for R3888 was taken on my account on 28 June 2021. It was specifically asked tat the consult who attended to last months refund would ensure no future debit orders go off till the Life cover term ends BUT ONCE AGAIN THANK YOU FOR BEING THE ****TIEST BANK FNB!!!!!!! You always know how to outdo yourself!!!!! I want my money refunded and all bank charges relating to your incompetence reversed!