FNB incompetance

Good Morning,

I had one the worst experiences yesterday due to FNB that I have ever had. I was purchasing a gift for niece at Checkers Hyper Centurion Mall and right after I had purchased the gift I tried to purchase a packet of cigarettes. The transaction declined twice even though funds were available in my account so I left without the packet. Then not 2 minutes later I tried to pay for my parking using my cheque card and it declined 5 times at that time I loghed into my banking app and saw that the funds for the purchase that had just been declined was taken from my account. Even though I still had money in my account I could not pay my parking. I got in contact with Jason Meyer and he tried to assist me but to no avail, he tried to put me through to the card department but the line kept on dropping.

I had to phone someone to bring me cash just so that I could leave the parking area.

Also this morning I received a sms stating that my account is now in arrears and when I checked again on online banking I saw that the declined purchase had not been reversed and that I also now had 3 charges of R8.50 each for declined purchases.

I am closing my account on monday and I will advise everyone never to bank with FNB again as your service is horrible. This is not my first problem with FNB and I know it will not stop as your motto of how can we help you does not resonate with your actions.

Thank you for nothing AJ Scholtz