Fnb Income Verification flawed

I am deeply disgusted by the unprofessional treatment I got from FNB. On 04 October 2024 I received funds into my business bank account, I tried transacting the following day on Saturday 05 October 2024 only to realize that my funds have been frozen. I immediately called the business bank number to find out what was the reason for all this and I was told that I should call the ***** department on Monday 07 October 2024 since they are the ones responsible for this freeze. I waited impatiently for the whole weekend and on Monday 07 October 2024 I called the bank and was transferred from one person to another. I had to buy additional airtime since the calls were taking long and the matter was not being resolved. Today 08 October 2024 I haven't been assisted, my funds are still frozen and FNB failed to communicate with me via call/sms/email to inform me of this account block a d I had to call them multiple times and I am still waiting for my account to be unblocked.