FNB INCAPABLE OF PROVIDING A BASIC BANKING REQUEST

I have requested FNB to deduct the outstanding amount of R1910 owing on my temporary loan from my smart account. I requested this the first time on the 29 June. I received a reply back on either the 4 or 5 July with instructions how to pay using the activity based payment online. The activity based payment tells me I must pay a minimum of R4230 or a maximum of R5287 for settlement of R1910. I contacted FNB now 4 or 5 times about this but no response. I tried phoning the Fnb loan departments twice both times I could not get through as the operators are busy, the 2nd time my airtime ran out. On Friday the 7 July I get an sms and an email from FNB that my loan repayment is due on the 11 July. The level of FNB Customer service is beyond belief, it can be described as ***********, stupid, lazy and totally disrespectful. I am sure nothing will happen with this complaint as with the majority of complaints.