FNB incabable of providing an email address for Personal Loan cover change

<p>FNB is charging us R200 per month for insurance on my wife's personal loan. I subsequently organised alternative insurance with Momentum which requires that FNB fill in a cession form to finalise the insurance activation. I have now phoned FNB 5 times this week and sent an email to ********** because there is no-one at FNB that can provide me with an email address to send the cession form to. I have NEVER experiences such ridiculously terrible service from FNB where every person I speak to seems more *********** than the next.</p> <p> </p> <p>I just need the email address to send the cession form to, that is all! I am supposedly a "premier" client, considering to upgrade to "private" client soon, but I am not sure anymore...</p>