IB
I B

1 reviews | Active since Sept 2018

04 Dec 2018, 11:56

FNB inadequate!!

I can’t even complain about the service because there aren’t any!

FNB, Most USELESS BANK EVER!!!

4 months ago, one of FNB’s consultants (again, schocking service from his side) BLOCKED both my cheq and credit cards due to the lack of listening s****s.

Needles to say Ive waited OVER A MONTH just to recieve one bank card (and still it didn’t work).

Ontop of that, Ive ordered a new credit card, came once, I was unavailable at that moment. Phoned FNB over and over still no card.

So one day I went online and my Credit card was activated but not in my posession. I’ve blocked the card and ordered a new one again.

Eventually the courier company scheduled a date and time and Ive specifically stated to give it to my admin lady because I have patients, I cannot leave a patient to recieve a bank card which was suppose to be delivered 4 months ago.

I gave CLEAR INSTRUCTIONS TO FNB AND THE COURIER COMPANY BUT STILL NO CARD.

Please advise what I can possibly do next?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2018, 12:18
Official
Good Day I B  
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***F
Regards,
Client Experience Team
Tel number: ***