FNB in Randfontein Village square has no sense of urgency at all

I'm an FNB client i do enjoy tue benefits of being a client but somewhere there is a loop hole, i visited a branch in Randfontein Village square mall i was welcomed with a long que, i managed to get to the front of the que, only to be welcomed by another long que at the waiting area, and after 45 minutes i was assisted only to be referred to FNB collection call centre, im stilk waiting for the call centre to answer the call i been holding for the past 35 minutes so all in all i have been in the branch fore more than 2hours and yet i have not been assisted at all. This indeed is a poor service especially when being rendered to a client, worse part there is no chair at the phone desk so i have been standing here for quiet some time, please guys do something about this, 1 cannot spend the whole day standing and yet still not be assisted