FNB ***** IN MY ACCOUNT NOT RESOLVED

On the 25th of November 2023 I reported *****ulent transactions on my cheque account. 3 x transactions went out *****ulently, R 2090.59, R4223.42 and R 4181.18. I called FNB to report, i was given ***-***, they said they will investigate in 7-30 days. I followed up after 7 days nothing was done they said they are escalating to ***** investigations, that was the same story everytime I called to follow up. Only one transaction was paid on the 28th of December 2023, R 4181.18. The other two transactions were never paid, R 2090.59, R4223.42 to this date. I have escalated the matter to FNB Customer Complaints, on the 13th of March 2024, I was given reference number Complaint 323391 and FNB said the matter will be resolved in 5 days, the matter has not been resolved to this day. I'm very disappointed as I have been with the bank for over 15 years and my suspension is that this is an internal job as this happened on my virtual card. FNB's system controls are weak and there's no follow up or an update on the **** that happened on my account. On every follow up call I make, the matter is escalated, it's been over 120 days now and FNB still has not resolved the matter!