Fnb in it's attempt to frustrate small businesses

I had deposited cheque 10th of May in Idutywa branch into my business account and asked for special clearance. Firstly i had to wait 4 hours before i could deposit because there's only one person who can do this at the branch and he had gone out for 4 ours so had to wait. He clarified special clearance takes up to 5 days and 400 charge. After 5 days no money came in. I enquired at the branch the branch in Woodmead said its 5 working taking out the day of the deposit. Called the business help desk and said its 3 to 5 days and funds will be cleared on 18th of May. Called complaints department and they said it is 1 days for a special clearance and 10days otherwise. These employees seem to have all different views on how long these take and as a business we make decisions based on what the bank tells us. Now on this we have been waiting for 9 days nothing is done. This a serious frustration caused by employees within the same bank. This is extremely bad service and it's very bad for business continuity and cash flow merely because fnb pays no attention to customers who pay using cheques