1 reviews | Active since May 2016
FNB in direct contravention of NCR Act section 71
<p>I now agree thatFNB exist to serve its own interests and not customers. Despite ***urance from the CEO and Alan Pearson to come to me before the end of today nothing has happened . See emails bellow.</p> <div>Dear Alan</div> <p>First e-mail</p> <p> </p> <div>As telephonically discussed , his serves to confirm that you will send me the correspondence/letter from FNB IT to EXPERIAN today.</div> <p> </p> <div>Regards</div> <p> </p> <div>Isaac</div> <div> </div> <div>2nd E-mail</div> <div> </div> <div>Dear Alan</div> <p> </p> <div>Your e-mail below is a complete opposite of our telephonic conversation.</div> <p> </p> <div>You promised to send me a letter and or request you sent to Credit Bureaus more especially EXPERIAN where my name is appearing. ( Default judgment FNB One Account )</div> <p> </p> <div>The clearance certificate was issued on the 23 March 2016 and any record should have been amended by 23 April 2016.</div> <p> </p> <div>You continuously told me that you did send the request to credit bureaus to remove my name but e-mail below suggest the opposite .</div> <p> </p> <div>You have not send the re guest at all of which is direct contravention of the NCR act section 71.</div> <p> </p> <div>I trusted you word on that but the e-mail below is complete opposite of what you have been saying and in contravention of NCR Act section 71.</div> <p> </p> <div>Once more could you please forward the request to EXPERIAN</div> <p> </p> <div>I will be liaising with my debt cousnellor as to what would be our second option even if it means going to court</div> <p> </p> <div>Regards</div> <p> </p> <div>Isaac</div> <div> </div> <p> </p> <p> </p>
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Complaints Resolution
Melinda Duvenhage
Email address: ***
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Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
