IS
Ieshrit S

1 reviews | Active since Jun 2010

17 Aug 2016, 07:16

FNB in desperate need of a revamp

<p>I went to FNB Canal Walk and was shocked at the state of the bank. It really requires a renovation. The tiles are old and dirty. The furniture is chipped, the chairs are old. There is no comfortable seating. The lighting is bad, it doesnt have any visual displays on the walls and generally looks old and tired. Your system is badly designed as I could hear all the information the client next to me was telling the bank employee. There is no privacy and everbody gets to hear about my private financial issue. What do you guys do with all the Bank fees people pay you? I suggest take a leaf out of Standard Bank Canal Walk and renovate your store.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2016, 07:59
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 992892

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one