CB
Craig B

1 reviews | Active since Nov 2017

30 Nov 2017, 16:25

FNB in cancelled debit orders

I cancelled a debit order in the branch for my house that had been sold,yet,although the transfer is complete the bond debit order is still being deducted leading to further bank charges which I am not going to pay!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2017, 16:33
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)