FNB in cahoots with online ********!!!

I am so disappointed in how inefficient FNB is when it comes to resolving cases of ********** card transactions. I reported an incident Involving a ********** transaction made through paypal that I didn’t authorize on the 20th October and I haven’t received any feedback. I tried calling to follow up but they sent me from pillar to post. When I finally got to the right department, they were “experiencing high call volumes” for 3 days straight! I am starting to believe that FNB is in cahoots with these *********!