FNB (in 2018) cannot print English Bank Statements for (over 26 years) loyal customer!!

Hi FNB

For the record this is the first time I've ever written a complaint or even used Hello Peter but I am so frustrated with the absolute terrible service I have received that it has forced me to write this.

I am applying for my New Zealand visa and need 6 months bank statements.

My Mom worked as a teller for many years at FNB, and created an FNB account for me when I was a baby. The account was created in Afrikaans, but because I am english, last year I used my online banking and changed the account to english. However my statement keeps coming in Afrikaans!!

I went to an FNB Branch last week to sort it out, only to be told that it will cost R9000 to translate my statements from Afrikaans to English. I WILL REPEAT R9000. This is how I get treated for ONLY using FNB as my bank of choice for my entire life, 27 years now exactly.

I have went through all your channels to come up with a solution (even got a complaints number), and no one has been able to help me. What's even more frustrating is that my colleagues using Standard Bank have got their statements Translated without a fuss.

For a bank in 2018 to not be able to do this and refer to themselves as one of the leading banks in South Africa is truly frustrating and extremely disappointing.

I have read other complaints similar to this from a few years back and it is sad to see that the same problem has still not been given a solution.

Please this is extremely urgent and I trust you would not be willing to give up a loyal customer for not printing a simple english bank statement!!