AS
Anthea S

1 reviews | Active since Jan 2019

27 Feb 2021, 04:11

FNB imaginary Enterprise Deparrtment

I have never, ever in my entire life signed opened an account anywhere that was not usable within 24hrs. Its been two weeks now and I am unable to use my Business Account, all because the department that's supposed to complete it does not exist. Everyday for the past 4 day I have spent 1-2hrs in their 'call que'. Tried getting assistance via their other departments but that got the exact same results. FNB. I got so fed up that I went to their branch with laptop but not even they could help me, even they were in the "call que" for almost an hour too. Thought I'd give them another shot and that was the last Straw. I called from two mobile phones hoping the one might get answered before the other but nooooo...both phone playing the same hold music. After 35minutes of holding the cut on the one and the other just went on holding till my minutes ran out for the 5th time.

FNB Business Enterprise has not answered any of the 5 1HOUR+ calls I made over the past 4days. Its utterly digusting that after 4days of unanswered calls and emails promising contact will be made within 24hours 6 days ago. On one call, after being transferred to Enterprise I was on hold for 20min, finally got threw, only to be told. Wrong Department. The entire Enterprise Department should be fired.

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Replies (1)
AS
Anthea S's update27 Feb 2021, 09:44
Reviewer Update
Your automated response sounds like an echo of your neverending hold.....generic