FNB, I'm very disappointed in you

FNB, I'm very disappointed in you. Number 1, you declined a claim for a amount of R789. 30. Initial amount was R2019. 20. Medical aid paid R1229. 90, now I claim from my capcover the R789. 30. For 3 weeks for so many different reasons and excuses there was issues. Now it has been declined. Thanks for nothing. I will be leaving FNB after almost +-16 years.