FNB - I'M SHOCKED ????

After 20 years of paying my bond every month, not missing or short paying a single payment, over 20 years I finally paid off my bond. Not 1 single word of "congratulations" - "well done" or anything of the sort, from FNB. Only a phone call to tell me I would need to pay ANOTHER pile of money to get the lawyers to give back my title deeds. After paying over R 547000 in interest to FNB you would think just a thank you would be in order ?? Apalled at the lack of recognition for this acheivement - I was convinced they had made a mistake so I messaged the CEO Jacques Celliers - well NO SURPISE - ZERO RESPONSE FROM HIM EITHER ?? FNB THE BANK OF THE GREEDY - NOT THE CHANGEABLES ???