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rR
rgous R

1 reviews | Active since Oct 2014

28 Mar 2018, 12:27

FNB *******ly taking money from my account

I received an SMS notification from FNB to advise that hat had taking money from my account just because they could. This is without my consent and this is *****.

0
Replies (4)
rR
rgous R's update28 Mar 2018, 12:36
Reviewer Update
I will need my money paid back to me by close of business, today. All charges must be reversed. This is a major inconvenience and totally unacceptable.
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 08:54
Official

Good day Ricky_G,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Housing Finance who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

rR
rgous R's update29 Mar 2018, 10:09
Reviewer Update
I would like all correspondence to be in writing please. My communication preferences is email - ********** Thanks.
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 10:25
Official

Good day Ricky_G,

Your request has been noted and FNB Housing Finance department has been advised.

Regards,

Hello Peter Complaints Team

*** (option one)