FNB *******ly over charging interest on poor people accounts

I took out a loan over 5 years ago with FNB. I have reported fnb a few times and people from fnb keep saying they will contact me to sort this account out but no one comes back to me or if someone phones me they say the manager will phone me but nothing. FNB handed me over to Anthony and richards over 3 years ago and FNB continued to charge me interest on this account. This against the consumer protection act. The act clearly states that when an account gets handed over the capital amount must be handed over. After paying ARA for quite sometime with proof that I have been paying them FNB continued to list me on ITC that Im not paying. I was taken away from ARA and back to FNB legal after making a big scene on social media. But still they continue to list me that im not paying my account but they continue to share statements that I have been paying on time every month. The answer I got when I asked that they need to fix my ITC is that I have to sort it out myself with Experian they will not help me. Then again they said a manager will call me and sort it out nothing has happened. Then I get a call that I can settle my account at a 40% discount but no one followed up to have this in place. Today I phoned an attorney and got legal advise from them and they pointed out that FNB has been over charging me on interest and I must make a full and Final settlement amount of R7500 and when I phoned FNB and holding on over an hour the person I spoke to was rude and said he will only give me a 20% discount. and that I need to supply him with my attorneys finding " How ridiculous is this I pay for an attorney to give me advise and I need to give him me stuff.

I want this account sorted out today and recon correctly and not in a week or a month today. I will pay R7500 as a full and final settlement and not a cent more. Your company takes money from people *******ly and over charge interest

I want this sorted today