FNB *******ly holding on to money for 40 days!

The day after our home loan was settled with FNB 23/10/2015, they deducted additional interest from the excess amount that the attorneys deposited into the home loan account. Our refund amount was incorrect, upon querying it we were told that they charge interest in arrears per day, which is why we had to pay that amount AND an additional D/O was put through as a retained debit order and that it will only be paid back to us after 40 days. This is unacceptable. The call centre staff are truly trying to explain as good as they can, but it is not to satisfaction. They take our money, to obtain the interest we owe them immediately - but no interest is mentioned on our money that they keep for 40 days! I do have another home loan with FNB, but believe me - I will never take up a home loan with this bank again!<br> <br> Thank you for this service. I have phoned FNB again today, as the manager who was supposed to phone me last week - never did. They will log a call for me. I doubt they will get back to me, which is why I have decided to post on this site.