FNB ******* enquiries and disgusting service

I would give them zero stars but unfortunately I am forced to give them one, I have banked with FNB for over 12 years now and I must say I am very dissapointed. I put up a review months ago where they made ******* enquiries on my name which is negatively affecting my credit score, the review was responded to and I was told the issue would be sorted but nothing was done about it. I contact the agents on secure chat and they know nothing about what I am talking about, they give me numbers of different departments to call. Firstly I work! I don't have time to be on the phone all day sorting things that I didn't even do! I am very upset with FNB, I have my kids accounts either them, my cheque, savings, investment, everything with them.