SK
Sello K
1 reviews | Active since Jun 2013
24 Nov 2022, 10:38
FNB - Ignoring queries
Its been a week since I made a Home Flexi Request but not support has been given at all, the number that was provided on sms is always on voicemail. I tried sending a message on FNB platform under my profile but they keep on closing the query without any resolutions. I have been having a bond with the bank for 10 year now but their treatment doesn't compensate that. The assigned individual is not helping it all.
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Replies (2)SK
Sello K's updateReviewer Update
24 Nov 2022, 13:42Thank you very much for the follow up.
However Pearl Jacobs called and informed me that she has sent the form to be completed on email last week but nothing was sent on both our emails and she said she was going to send them again earlier but still nothing has been sent and she is not reachable again.
What worries me is she is asking me to resend what I have already sent, that is proof of address and debit order form which was sent and updated last month with new details. This clearly indicate that she is not on top of her work and she sounded bullying on the phone.
Please provide someone who is transparent, accountable and has sense of urgency to assist otherwise this matter is going to drag till next year. I can't engage with Pearl anymore.
My email address is *** and my wife is ***.
Your assistance will be highly appreciated.
However Pearl Jacobs called and informed me that she has sent the form to be completed on email last week but nothing was sent on both our emails and she said she was going to send them again earlier but still nothing has been sent and she is not reachable again.
What worries me is she is asking me to resend what I have already sent, that is proof of address and debit order form which was sent and updated last month with new details. This clearly indicate that she is not on top of her work and she sounded bullying on the phone.
Please provide someone who is transparent, accountable and has sense of urgency to assist otherwise this matter is going to drag till next year. I can't engage with Pearl anymore.
My email address is *** and my wife is ***.
Your assistance will be highly appreciated.
SK
Sello K's update24 Nov 2022, 13:42
Reviewer Update
Thank you very much for the follow up.
However Pearl Jacobs called and informed me that she has sent the form to be completed on email last week but nothing was sent on both our emails and she said she was going to send them again earlier but still nothing has been sent and she is not reachable again.
What worries me is she is asking me to resend what I have already sent, that is proof of address and debit order form which was sent and updated last month with new details. This clearly indicate that she is not on top of her work and she sounded bullying on the phone.
Please provide someone who is transparent, accountable and has sense of urgency to assist otherwise this matter is going to drag till next year. I can't engage with Pearl anymore.
My email address is *** and my wife is ***.
Your assistance will be highly appreciated.
However Pearl Jacobs called and informed me that she has sent the form to be completed on email last week but nothing was sent on both our emails and she said she was going to send them again earlier but still nothing has been sent and she is not reachable again.
What worries me is she is asking me to resend what I have already sent, that is proof of address and debit order form which was sent and updated last month with new details. This clearly indicate that she is not on top of her work and she sounded bullying on the phone.
Please provide someone who is transparent, accountable and has sense of urgency to assist otherwise this matter is going to drag till next year. I can't engage with Pearl anymore.
My email address is *** and my wife is ***.
Your assistance will be highly appreciated.
SK
Sello K's updateReviewer Update
28 Nov 2022, 12:05It is so disappointing to have received the email requiring me to send sundries document to home loan Curren reference number - Ref *** ***.
On receipt of that mail I called ***. to find out what is that document and the Gentleman checked and communicated with the person who loaded the query to get more clarity. He came back saying that te person saying that one of us is under debt review. and I told him there's no such and he requested to put me through to FNB debt review department and in there they checked both our records and they confirmed that we are not under debt review and they further requested to put me through to service department to find out what is the actual problem of which that side they confirmed that our account is in good standing and they can't pick anything wrong and they further requested to put me through payout department to find out what is the actual problem and in there they confirmed that they couldn't find anything wrong instead the matter has been escalated to find out why that other person said that we are under debt review and this might take 3 to 10 days.
The above is embarrassing and disappointing as I spent 50 minutes on the call for no reasons.
Can someone senior please explain what is tactual problem with the application as all is in order as per above.
I only need the bond account to be linked with my current cheque account so that I may transfer the access funds.
Please help.....
On receipt of that mail I called ***. to find out what is that document and the Gentleman checked and communicated with the person who loaded the query to get more clarity. He came back saying that te person saying that one of us is under debt review. and I told him there's no such and he requested to put me through to FNB debt review department and in there they checked both our records and they confirmed that we are not under debt review and they further requested to put me through to service department to find out what is the actual problem of which that side they confirmed that our account is in good standing and they can't pick anything wrong and they further requested to put me through payout department to find out what is the actual problem and in there they confirmed that they couldn't find anything wrong instead the matter has been escalated to find out why that other person said that we are under debt review and this might take 3 to 10 days.
The above is embarrassing and disappointing as I spent 50 minutes on the call for no reasons.
Can someone senior please explain what is tactual problem with the application as all is in order as per above.
I only need the bond account to be linked with my current cheque account so that I may transfer the access funds.
Please help.....
SK
Sello K's update28 Nov 2022, 12:05
Reviewer Update
It is so disappointing to have received the email requiring me to send sundries document to home loan Curren reference number - Ref *** ***.
On receipt of that mail I called ***. to find out what is that document and the Gentleman checked and communicated with the person who loaded the query to get more clarity. He came back saying that te person saying that one of us is under debt review. and I told him there's no such and he requested to put me through to FNB debt review department and in there they checked both our records and they confirmed that we are not under debt review and they further requested to put me through to service department to find out what is the actual problem of which that side they confirmed that our account is in good standing and they can't pick anything wrong and they further requested to put me through payout department to find out what is the actual problem and in there they confirmed that they couldn't find anything wrong instead the matter has been escalated to find out why that other person said that we are under debt review and this might take 3 to 10 days.
The above is embarrassing and disappointing as I spent 50 minutes on the call for no reasons.
Can someone senior please explain what is tactual problem with the application as all is in order as per above.
I only need the bond account to be linked with my current cheque account so that I may transfer the access funds.
Please help.....
On receipt of that mail I called ***. to find out what is that document and the Gentleman checked and communicated with the person who loaded the query to get more clarity. He came back saying that te person saying that one of us is under debt review. and I told him there's no such and he requested to put me through to FNB debt review department and in there they checked both our records and they confirmed that we are not under debt review and they further requested to put me through to service department to find out what is the actual problem of which that side they confirmed that our account is in good standing and they can't pick anything wrong and they further requested to put me through payout department to find out what is the actual problem and in there they confirmed that they couldn't find anything wrong instead the matter has been escalated to find out why that other person said that we are under debt review and this might take 3 to 10 days.
The above is embarrassing and disappointing as I spent 50 minutes on the call for no reasons.
Can someone senior please explain what is tactual problem with the application as all is in order as per above.
I only need the bond account to be linked with my current cheque account so that I may transfer the access funds.
Please help.....