FNB ignoring my mails

On 16/10/2015 I got my life policy documents, I read over them and decided this is not what I wanted, I then rep**** the same day (so the request was in writing) that it is within the 30 day cool off and I want to cancel that policy. I got automated mail back on the 19th with a ref (FNBREF#***2). I then sent a follow up mailing asking what's going on(28/10/2015), I got another automated mail saying we will get back to you.<br> <br> To me this looks like FNB is deliberately delaying this till my 30 days is over? As per the documentation, I can cancel within 30 days and receive any premium back. At the rate of replies I am getting, I would be lucky to get a response. This poor level of service makes me concerned for the rest of my assets at FNB.<br> <br> I have been waiting for 2 weeks for my reply and have had enough now. I could expect this from my old bank, not FNB...