FNB Ignoring me so nicely!!

Seems like FNB only pays attention to frustrated customers when they either post on the Facebook page or Hellopeter.. Now I must beg you and be abuse to pay you? I asked Maria Inacio to help me meet with someone regarding my credit card settlement figure and its like am asking for a favor. I am going back to my country. Don't you want to recover your money? You guys are unbelievable..do you realise that when i leave you will have to write off that amount because you will never see me again? Train your staff to see the bigger picture... How can you help me? It's not the first time you act in a disgusting way towards me...