FNB ignoring homeloan client

I app**** for a re-advance on my existing home loan at FNB on 8 April 2015. A consultant called me on the 9th to confirm receipt and to advise on the application. Despite numerous queries, Themba Khambule asked for additional information only on the 24th. I sent the information on the 28th of April. Despite regular querying I have been totally ignored. Not even acknowledgement of receipt of an e-mail. <br> <br> Very poor customer service FNB Homeloans, despite me being a FNB client since 1990. Even if you declined my application, just let me know ASAP.