FNB ignoring high court orders

I have been fully sequestrated (with a high court order granted) and thereafter fully rehabilitated (with a high court order granted). In other words any credit on my name has been taken into a sequestrated estate (no longer my liability). I have sent both documents to FNB on 31.03.2022 with the request to please close my revolving credit account and to please send me confirmation of closure to clear my ITC.

To date I have not received any feedback from FNB, and I have spent countless hours on the phone with FNB getting transferred from person to person without getting the assistance needed.

How is this good customer service? How can they let months go by with no feedback and no one replying to my emails?

I paid my dues to the high court as they required of me and received my high court orders granted but still FNB refuses to clear my ITC and is taking away my right to a clear ITC record after sequestration and rehabilitation.

I was advised to seek legal counsel as this is against the law for them to ignore a high court order, but why must it get to this point when I am well within my rights to have the account closed?

Terribly disappointed