FNB Ignoring Formal Complaint ***

I submitted a formal complaint on 17 Sept 2025 regarding unjustified interest charges on my credit card due to FNB’s internal error. I received contradictory explanations from Secure Chat, a branch visit, and an email from Quan Holland. Despite follow-ups on 17/09, 30/09, and 09/10, and a second complaint (***), FNB has failed to respond. I emailed *** with a clear escalation—no reply. I am now preparing to escalate to the Ombudsman for Banking Services.