wJ
wesley J
1 reviews | Active since Aug 2015
22 Jul 2025, 22:49
FNB IGNORING CLIENT COMPLAINTS AND REQUESTS
So I have an issue going on with FNB, and whilst trying to resolve this matter, a manager Nino Anthony **** to me on a recorded call, I then further went on to request multiple times for a manager to contact me so that we can resolve this issue, to date, 3 days later FNB still refuses my request. Over and above me having a premier client account, which I pay a higher premium for "premium services" which I am not recieving. FNB clearly does not have any morals or dedication to clients
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Replies (2)wJ
wesley J's updateReviewer Update
23 Jul 2025, 09:05This is totally unacceptable. This is absolute *******. FNB further continues with this ********* behaviour
wJ
wesley J's update23 Jul 2025, 09:05
Reviewer Update
This is totally unacceptable. This is absolute *******. FNB further continues with this ********* behaviour
wJ
wesley J's updateReviewer Update
23 Jul 2025, 13:32FNB continuously delays and makes empty promises regarding calling me as client to sort this issue out. I have been sitting in a branch for 2 hours and even the branch consultants are being pushed from pillar to post regarding my issue! FNB does not value clients or live up to any promises made to clients, even when a client is in a branch. FNB is holding funds without legal cause and are refusing to resolve this matter.
wJ
wesley J's update23 Jul 2025, 13:32
Reviewer Update
FNB continuously delays and makes empty promises regarding calling me as client to sort this issue out. I have been sitting in a branch for 2 hours and even the branch consultants are being pushed from pillar to post regarding my issue! FNB does not value clients or live up to any promises made to clients, even when a client is in a branch. FNB is holding funds without legal cause and are refusing to resolve this matter.