FNB Ignores Private Banking Client

On 23 September 2020 I complained on HeloPeter about my private banker who did not comply with my request to send me an urgent letter stating the dates I opened and closed my business account. On 25 September 2020 FNB rep**** to my email (Complaint Reference **********NF) that they would like to provide the best solution available to resolve the issue. They further mentioned that a Private Clients Sales and Service Manager will be in contact with me shortly. On 5 October (after complaining on HeloPeter AGAIN) FNB rep**** again (REF NR ***NF) that my complaint will receive attention. I still do not have the URGENT LETTER I NEED and NO further communications from FNB even after I rep**** to their letter. THIS LETTER I NEED FROM FNB IS URGENT. WHY ARE THEY IGNORING A PRIVATE CLIENT? I PAY PRIVATE BANKING FEES EACH MONTH BUT STILL DO NOT GET THE TREATMENT I'M SUPPOSED TO