FNB ignores closure of credit card request

I phoned Fnb last year early December to advise them that I no longer had any interest in keeping their credit card facility <br> <br> After the call centre agent attempted to convince me that I should i advised him that this was not something I was interested in doing ,he then advised me of the balance that I needed to pay in to close the account which i immediately paid while he was on the line and advised that it would take a month or so for the account to be closed <br> <br> I was shocked to receive a statement from Fnb saying I owed 66 odd rands as a balance that's when I realized the account is not closed as it's still showing up on my itc record too <br> <br> I believe this is just a gimmick to keep her people to keep their credit card because the gentleman begged me and I still refused to retain it <br> <br> No wonder South Africans are in debt <br> Fnb, if some one wants out they want out <br> Listen to the call where you're representative clearly confirms closure of account and balances payable yet this is still not done <br> <br> Your an irresponsible lender!