1 reviews | Active since Mar 2017
FNB Ignores Business Client.
We currently have a business account with FNB for 4yrs now.
On the 13 June 2019 we went to our Business/Relationships Manager Puleng Okyere-Boateng at the Finforum Building to request assistance in purchasing a property.
She informed us that Magauta Fuzani will contact us to start the process. I received an email from Magauta Fuzani that I'll only get a call back on the 18 June 2019. Needless to say I never got the call and Magauta Fuzani has just been ignoring our emails.
I then escalated the matter to Theo Brittion on the 2 July 2019 as Puleng Okyere-Boateng was out of office.
Theo Brittion then requested Jeannette Costa to contact us.
On the 3 July 2019 Jeannette Costa contacted us and said that she cannot assist us as it is a "commercial property" and that it is a Gray Area.
Since the 3 July 2019 we have sent numerous emails to all parties involved as nobody had contacted us further to try and help us.
This whole process took more than 20 days already. Its horrible service.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***