RP
Robyn P

1 reviews | Active since Aug 2010

16 Jul 2015, 16:01

FNB IGNORES ALL OF YOUR EMAILS !!!

I have been trying to open a business account since the beginning of this month.<br> <br> Upon application.. I was called the next day and was requested to complete some documents ... i done so and sent them back.. within hours i was called back and advised that i had the incorrect documents. The lady explained what i needed... a few days later i send the correct documents to [Email Removed] ... a week later.. no response... so i resent the mails again... 3 days later... still no response... so i lodged a complaint on the FNB website... guess what.... STILL NO RESPONSE !!!! <br> FNB How can we help you ?????? perhaps they need a new slogan because i'm not getting ANY help from anyone at FNB.... <br> <br> Out of desperation.. i sent an email to [Email Removed] [Email Removed] and [Email Removed] ... explaining my problem as i have above... the info address responds with... <br> \Due to security protocols we do not accept requests for account statements or transaction related account inquiries via email. "..... clearly they are not even reading my mails ...<br> <br> I have been a client with FNB for 7+ years and have never had a moments problems with them.... what changed ???"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2015, 16:19
Official
Hello RobynP,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 722308.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)