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MR
Malika R

1 reviews | Active since Feb 2013

18 Feb 2019, 16:18

FNB, if I could give you zero stars, I would

FNB, you have proved once again that you are a USELESS bunch of idiots. Your staff keep sending incorrect information to the credit bureaus and the more I dispute it and get it removed, the more your *********** staff send the same WRONG info through again. I tried to deal with this issue months ago and was promised feedback and received, guess what, absolutely no reply!!! It's disgusting that you are the only company that I've dealt with that cannot get my information updated correctly. Now you'll get some new idiot to call and promise me the world and we'll start this whole process again but this time I'm going to follow through and make sure it gets resolved and at the same time I'll be going to other social channels as well as the banking ombudsman and even the legal route if I have to. FNB, this is one complaint that you need to sort out or I promise I'm going to start making more and more noise until someone finally notices.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2019, 08:38
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 

A formal complaint has been re logged on your behalf and referred to the relevant department with ***  who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)
MR
Malika R's update19 Feb 2019, 16:22
Reviewer Update
Well well FNB, thanks for the cute little response. I received a call this morning with the promise of a call from the relevant department by the end of today. Guess what, it's almost 5pm and... *big surprise* no call. What do I have to do to get this done and most importantly, just have maybe SOME of your promises delivered on?
MR
Malika R's update20 Feb 2019, 13:44
Reviewer Update
Almost another 24 hours later and still no call... FNB you are getting more and more useless by the minute. Firdoze from the so called FNB Care department makes empty promises and apologies and absolutely F all gets done.
MR
Malika R's update26 Feb 2019, 09:15
Reviewer Update
A week later and Firdoze from FNB who promised to help me hasn't bothered to call me back. She says the resolution of my complaint is completely out of her control. Well, then why the hell does she have a job if she can't facilitate the process or even just call/email me to give me an update (perhaps because F all is being done and there is no update)? I actually cannot believe the level of incompetence at FNB now. What a mess.