FNB - If human faeces were a bank it would be FNB!!!!

There isn't a negative score. If there was FNB would be at the extreme end of that.

Anyway my story:.... In the past couple of months my wife and I have been going through the process of purchasing a house and what was supposed to be an feeling of joy and excitement has quickly turned into an annoying, frustrating and life draining exercise, where the only way to really get any sort of help from FNB is with us coming to Hello Peter.

Initially the process started up with FNB really providing poor service in terms of even capturing and communicating the outcomes of our application, after much back and forth we finally got the loan, albeit with a very poor interest rate but ke.... We accepted the quote and went ahead to wait for signing all documentation with the attorneys. Today, was that day, AGAIN I must emphasize, a day filled with joy and excitement, but alas FNB would have none of that, there's an amendment made on the original quotation and the interest rate has increased by a whooping 1.46%, and no one bothered to inform us about this, until we were sitting with the attorneys, I don't imagine there's a better definition for ****************.

Now the fun really begins.. In pick up the phone try call the consultant (Hayley Naidoo) who was helping me with the application after I had complained and well... No answer, fair enough she might be in a meeting or something... I then try call the customer care centre to get a hold of someone who can assist with this and what do I get? I get that stupid voice prompter that takes me everywhere except where I want to go! First it put me through to Dimakatso in investments, then to Cassius, then it hung up, then finally to a Malaza in home loans, who could not help me and went to great lengths and pains trying to explain to me why he can't help me (What's FNB's slogan again), even when I had asked that he put me through his supervisor, finally he agreed that he would go and ask his team leader to call me, it's now 3 hours later and nothing. Oh did I mention that I highlighted the urgency of the situation, hence I spent the 1h30 trying to just get to someone who can assist?

When I finally got through to Melody, I was told that the changes made to our bond application were communicated to the bond originator, the very same bond originator that I had explicitly told FNB that I have a problem with and that I would do the application myself, that's FNB in all it's wisdom for you.

All in all We took half days at work to conclude this and nothing was done, I spent 1H30 on the phone trying to get assistance and still nothing. What's worse no one can even help us with the cancellation of this stupid loan, because honestly FNB is a **** bank!!!!!!