FNB idle promises

A year after we were guaranteed by your Port Shepstone bank, that the incorrect person was receiving our statements, We were assured that this was corrected, but still we do not receive any statements. Are these LIES? INCOMPETENCE? DISHONESTY? or just a blatant disregard for a customers POPI rights? It seems FNB dont take their customers seriously, nor their privacy. DISGUSTING FNB