FNB ID Smartcard and Passport fail!!!

Since the article went to post about FNB processing Smart card ID's and passports for customers (DHA processes), we have been trying 3 selected FNB branches that are convenient for us, to set up appointments. The names of the branches and contact numbers were posted in the article and we have been trying for the last month. tTheir phones just ring with no answer. Greatly disappointed that a service is announced yet they cannot fulfil the obligation. We have been trying: Lynwood: *** Centurion lifestyle: *** Merchant Place, Rivonia : *** Very frustrating that they do not answer at all and very concerning that they are creating negative customer experiences.

even my private banker brushes it off as a Department of Home Affairs issue.

WHAT IS THE POINT OF OFFERING A SERVICE, ANNOUNCING IT TO THE PUBLIC AT LARGE AND THEN NOT FOLLOWING THROUGH ON IT???