FNB iContact

Item: FNB (First National Bank)
Rating: 1
Author: Ryno J

I have been to FNB to asked them not to send notifications to 1 of the contact persons on the FNB profile via in Contact. I have been to the back 3 times, spoke to the branch manager, logged a complained via the Branch manager (still waiting a ref. nr), send mail to branch manger. All this with no feedback, no call backs nothing at all. For a bank that is advertising and promoting that they are the leaders in the bank industry with technologies, is this a simple request that they not can be fix and with no customer feedback or service.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Nov 2018, 16:17

Good day Ryni Joubert,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Nov 2018, 16:17

Official

Ryno J's updateReviewer Update

13 Nov 2018, 14:52

Still waiting for feefback? Is this the way with FNB?

Ryno J's update13 Nov 2018, 14:52

Reviewer Update

Still waiting for feefback? Is this the way with FNB?