FNB I will be canceling everything I have with you.

I called FNB to close my credit card account mid January, they gave me a settlement amount which I paid same day. So come Feb I'm surprised the account is still not closed, a debit went through and they also deducted their banking fees on an account that should've been closed last month. So today I was busy discussing this with one of their consultants named Bronwyn on the FNB app(secure chat), who decided to end the session when I had questions that he couldn't answer. So FNB is basically ****ming people, if we can easily open accounts but when we want to close accounts you play tricks just to continue charging for banking fees for accounts that we settled in order to be closed.