FNB I WANT MY EWALLET MONEY BAC****!!!!!!!!

On the 22nd September 2019, I sent myself instant money on my cellphone number via ewallet services which I usually do. Of that money I was able to withdraw R800.00 as I only needed that amount. When I requested another pin to withdraw the balance my ewallet pocket reflected a -797.98 as if I had overdrawn. I contacted e wallet services on the 25th September and they told me there was a technical glitch and my money should be back on my pocket on the 27th Sept. Since then I've been going back and forth with the bank and they have told the issue is sitting with the CEO of the company. I've tried everything to get the bank to reverse my money but nothing is happening. I'm now left with no other option but to report this incident on this platform out of frustration. FNB doesn’t value their customers. The job of calling & visiting their branch on a daily basis is costly & draining.

The case number is : 593472.