FNB - I paid my policy and I am not ******** you

My mother in law passed away on the 01/06/2019, we paid cash for the funeral costs knowing that we have cover in place that will payout in 24-48hrs what a joke. I sent my claim in on the 06/06/2019 still awaiting for the payout. My husband also holds an account with FNB and had had a separate policy, I had FNB call me and ask for my husband, ??????really FNB do we look like we are trying to **** you. please consider your customers who pay you loyally every month and expect respect from you.