1 reviews | Active since Mar 2018
Fnb - I made 5 attempts for help, they just don't care
I have made 5 attempts, drove in, phone calls and emails to FNB regarding a particular query /assistance I needed. Up to date I keep running after them I have received no phone call or email. Once they have your business they just don't care, this is utterly disappointing to be treated like you are just a number. What happened to treating you like a person, what happened to service.
Hello Heidi-harker ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Heidi-harker ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***