FNB I hope after you see this review you would contact me

FNB I hope after you see this review you would contact me. On 3 October 2025 I submitted a claim for medical expenses that our medical aid did not pay. Monday I spoke to a lady at the claim department she told me the claim was received and should be pay out in 10 days from the date I submitted. Now you people tell me in a email you did not receive any surported documents. I must say I am very disappointed. It's almost a year I have been paying and now you people have issues.