FNB, I cannot take the frustration anymore! No resolve on complaints

I have experienced the worst possible service from FNB, both private banking and especially the home loan division. I initiated a request for a further home loan at FNB on 07 November. After so many calls, emails, messages up until today 11 December, I still did not get service, proper feedback, all I got was just a whole lot of frustration. I have planned to do some renovations at my home, however now I have all the contractors waiting for me and I am waiting pay out from the bank. I am getting no feedback from the bank. The latest was that the pay out department will contact me on 06 December, today on 11 December I followed up from Mark Mdliki, he just said he doesn't know and I have to phone the home loan department, they said they could not verify my signature, and I have to go to my nearest branch. Up until I phoned them I got no feedback to inform me about this signature problem.... how long would I have to wait before they would have informed me. My nearest branch is in a very dangerous part of town and I feel afraid of going to the branch. I pay for private banking (also extremely useless- still waiting for their feedback), to avoid going to the branches..... so what now, why do I have a "private banker".

i am so fed up with FNB, I have loaded previous complaint, FNB just called and apologized, then making false promises to resolve the issues. Surprise, surprise - it is only much worse. I seriously wonder if the people working for FNB is competent at all to do their jobs. In this day and age, how do FNB justify waiting over a month for a loan pay out? It is ridiculous... All the people involved from Mark Mdliki, Oletta Ntshane, and Anita from the home loan call center whom I phoned on 11\12\2018 could not assist me in getting this resolved....Thus understand my frustration, what must I do. FNB says: How can we help. Please help me in just doing your jobs, PLEASE!